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Submitted by Kiran Earwaker on May 6 2011 - 12:14

$1 million identity theft insurance program planned for US users...

Sony Corporation Chairman, CEO and President, Sir Howard Stringer, has written an open letter to the PSN community to apologise for the “inconvenience and concern” caused by the recent attacks on the network.

“In the last few months, Sony has faced a terrible earthquake and tsunami in Japan. But now we are facing a very man-made event - a criminal attack on us - and on you - and we are working with the FBI and other law enforcement agencies around the world to apprehend those responsible.”

The letter outlines plans for an identity theft protection scheme for US PSN and Qriocity users; a similar plan is also said to be in the works for European territories, with a Sony spokesperson confirming (via the PS Blog) that SCEE “are working incredibly hard to offer you something very similar”.

Meanwhile, rumblings in the hacker community indicate that a fresh attack is planned against Sony’s website this weekend. According to CNET, the perpetrators plan to publish the information they obtain from Sony’s servers, possibly including sensitive personal customer information, or even credit card details.

The full text of Stringer’s letter is re-published below, courtesy of the European PlayStation Blog.

Dear Friends,

I know this has been a frustrating time for all of you.

Let me assure you that the resources of this company have been focused on investigating the entire nature and impact of the cyber-attack we’ve all experienced and on fixing it. We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less.

To date, there is no confirmed evidence any credit card or personal information has been misused, and we continue to monitor the situation closely. We are also moving ahead with plans to help protect our customers from identity theft around the world. A program for U.S. PlayStation Network and Qriocity customers that includes a $1 million identity theft insurance policy per user was launched earlier today and announcements for other regions will be coming soon.

As we have announced, we will be offering a “Welcome Back” package to our customers once our PlayStation Network and Qriocity services are up and running. This will include, among other benefits, a month of free PlayStation Plus membership for all PSN customers, as well as an extension of subscriptions for PlayStation Plus and Music Unlimited customers to make up for time lost.

As a company we — and I — apologize for the inconvenience and concern caused by this attack. Under the leadership of Kazuo Hirai, we have teams working around the clock and around the world to restore your access to those services as quickly, and as safely, as possible.

I know some believe we should have notified our customers earlier than we did. It’s a fair question. As soon as we discovered the potential scope of the intrusion, we shut down the PlayStation Network and Qriocity services and hired some of the best technical experts in the field to determine what happened. I wish we could have gotten the answers we needed sooner, but forensic analysis is a complex, time-consuming process. Hackers, after all, do their best to cover their tracks, and it took some time for our experts to find those tracks and begin to identify what personal information had — or had not — been taken.

As a result of what we discovered we notified you of the breach. Our investigation is ongoing, and we are upgrading our security so that if attacks like this happen again, our defenses will be even stronger.

In the last few months, Sony has faced a terrible earthquake and tsunami in Japan. But now we are facing a very man-made event – a criminal attack on us — and on you — and we are working with the FBI and other law enforcement agencies around the world to apprehend those responsible.

In the coming days, we will restore service to the networks and welcome you back to the fun. I wanted to personally reach out and let you know that we are committed to serving you to the very best of our ability, protecting your information better than ever, and getting you back to what you signed up for – all the games and great entertainment experiences that you expect from Sony.

With best regards,
Howard Stringer

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User avatar
By: Anonymous

Added:Fri 02nd Mar 2012 17:07, Post No: 1168

@robert young, vgchartz reliable lmfao, according to VGC forza 4 had sold 2 million copies as of jan 2012 then last month it had sold 1.94 million :S, thats right in 1 month 600 thousand copies of forza 4 were recalled or VGC made a monumental co** up with their sales figures.

 

the same is true with their console sales figures as pretty much all of last year the ps3 month on month outsold the 360 and even now the ps3 continues to outsell the 360 yet the 360 some how is still 3 million in front of the ps3, you should use freeradical's post as VGC is about as reliable as a 1980's skoda.


By: freeradical

Added:Thu 18th Aug 2011 18:12, Post No: 1167

@ Robert Young: Try Sony and Microsoft's actual financial reports. They are the only reliable source for worldwide console sales/shipments.


By: Robert Young

Added:Thu 18th Aug 2011 17:45, Post No: 1166

videochartz => vgchartz......LOL....:-)........


By: Robert Young

Added:Thu 18th Aug 2011 17:44, Post No: 1165

My previous blog of 360 lead over PS3 is not "guess estimate". Those numbers were taken from a reputable website that unfortunately, this website prohibited me from quoting. This website is so reputable that companies use their numbers for their own studies; videochartz......


By: Robert Young

Added:Thu 18th Aug 2011 17:26, Post No: 1164

Well it is August 2011 now, PS3 fanboys. Where is the lead of PS3 "overtaking" the 360 by January 2011? Yeah, the PS3 sales are inching closer to the 360 but, as of Aug 2011, it is still that - "inching closer". As of August 2011, the worldwide lead of 360 over PS3 is 3.4 million. The U.S. lead of 360 over PS3 is 12.282 million. Also, here in the U.S., as of Dec 2008, the 360 lead was 7.98 mil. As of Dec 2009, the 360 lead was 8.64 mil. As of Dec 2010, the 360 lead was 11.34 mil. And that brings us to Aug. 2011. So, don't predict stuff that will fall flat on your faces, LOL ;-)..........


User avatar
By: Peter Corr

Added:Mon 01st Aug 2011 20:21, Post No: 1163

@1162, what extra content?  do you mean the welcome back pack, with the 5 games, stuff for sony home and various other games and the free month of playstation plus?  we've already had it, where was you?  lol


User avatar
By: Anonymous

Added:Wed 27th Jul 2011 14:44, Post No: 1162

what are sony playing at, wheres all the extra content the promised oh i forgot sony never keep a promise.


User avatar
By: Anonymous

Added:Thu 30th Jun 2011 14:03, Post No: 1161

Sony denying the blatantly obvious? Surely not!


User avatar
By: Anonymous

Added:Thu 09th Jun 2011 04:47, Post No: 1160

lol i looked back through the comment and post 1154 is a blatent lier, hes just jelous microsoft is better than sony.


User avatar
By: Anonymous

Added:Sat 04th Jun 2011 21:13, Post No: 1159

well the welcome back pack finally arrived yesterday and what a mess it was, i guess sony thought it was a good idea to release it in all regions rather than america first moving roung the globe in a way that would not hinder people from getting the free content or causing a lot of confusion when people saw the "get now" link vanish and had to look for guides as to get their free content.

 

one thing i didnt know about the welcome back pack was the inclusion of 3 FREE full HD movie rentals, if you didnt know about it look on the XMB in the orange box (under account management) and you should find it though i think it expires on the 5th (sunday,tomorrow) so get them while you can.


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