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Submitted by Kiran Earwaker on April 27 2011 - 11:30

Consumer groups weigh in on PSN debacle, as Sony explains why it took so long to inform users of a possible credit card data breach...

Sony has issued a statement in an attempt to calm growing anger over its handling of the current PSN crisis. Given that the service has been down since last week, and that Sony knew of a security breach as early as the 19th, questions have arisen as to why it took the company until yesterday to inform users of the potential threat to their personal details.

“There’s a difference in timing between when we identified there was an intrusion and when we learned of consumers’ data being compromised,” explained Patrick Seybold, Senior Director of Corporate Communications & Social Media (via the PS Blog).

“We learned there was an intrusion April 19th and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly this afternoon.”

Sony issued an email to PSN users yesterday:

“We believe that an unauthorized person has obtained the following information that you provided: name, address (city, state/province, zip or postal code), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained.”

“While there is no evidence that credit card data was taken at this time, we cannot rule out the possibility.  If you have provided your credit card data through PlayStation Network or Qriocity, to be on the safe side we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.”

If you currently use your PSN email, username, or password combination on other online accounts, Sony recommends that you change them. In response to calls for refunds from consumers, the company has said that it “will assess the correct course of action” when “the full services are restored and the length of the outage is known”.

Sony has come under fire from consumer groups and even a US politician over the breach; Paul Gibson, Chairman of UK consumer pressure group Gamers’ Voice issued the following statement today:

“It is astonishing that it has taken Sony so long to confirm the disturbing news that they are potentially the source of stolen credit card information. We are sure that Gamers would at least have appreciated the warning of the possibility much earlier that a full week after the event took place. We see no reason why such a warning could not have been made earlier and can only presume that Sony were attempting to 'save face'. We note that many parties are now putting pressure on Sony to provide explanations, including a US Senator. We are contacting the Information Commissioner in the UK to see what powers they have to investigate this matter further, and hopefully to force some answers into the spotlight.”

The Information Commissioner’s Office (ICO) oversees data protection laws in the UK, and has the power to prosecute companies that commit offences under the legislation.

"Any business or organisation that is processing personal information in the UK must ensure they comply with the law, including the need to keep data secure." a spokesperson for the ICO told Eurogamer today.

"We have recently been informed of an incident which appears to involve Sony. We are contacting Sony and will be making further enquiries to establish the precise nature of the incident before deciding what action, if any, needs to be taken by this office."

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User avatar
By: Anonymous

Added:Fri 02nd Mar 2012 17:07, Post No: 1168

@robert young, vgchartz reliable lmfao, according to VGC forza 4 had sold 2 million copies as of jan 2012 then last month it had sold 1.94 million :S, thats right in 1 month 600 thousand copies of forza 4 were recalled or VGC made a monumental co** up with their sales figures.

 

the same is true with their console sales figures as pretty much all of last year the ps3 month on month outsold the 360 and even now the ps3 continues to outsell the 360 yet the 360 some how is still 3 million in front of the ps3, you should use freeradical's post as VGC is about as reliable as a 1980's skoda.


By: freeradical

Added:Thu 18th Aug 2011 18:12, Post No: 1167

@ Robert Young: Try Sony and Microsoft's actual financial reports. They are the only reliable source for worldwide console sales/shipments.


By: Robert Young

Added:Thu 18th Aug 2011 17:45, Post No: 1166

videochartz => vgchartz......LOL....:-)........


By: Robert Young

Added:Thu 18th Aug 2011 17:44, Post No: 1165

My previous blog of 360 lead over PS3 is not "guess estimate". Those numbers were taken from a reputable website that unfortunately, this website prohibited me from quoting. This website is so reputable that companies use their numbers for their own studies; videochartz......


By: Robert Young

Added:Thu 18th Aug 2011 17:26, Post No: 1164

Well it is August 2011 now, PS3 fanboys. Where is the lead of PS3 "overtaking" the 360 by January 2011? Yeah, the PS3 sales are inching closer to the 360 but, as of Aug 2011, it is still that - "inching closer". As of August 2011, the worldwide lead of 360 over PS3 is 3.4 million. The U.S. lead of 360 over PS3 is 12.282 million. Also, here in the U.S., as of Dec 2008, the 360 lead was 7.98 mil. As of Dec 2009, the 360 lead was 8.64 mil. As of Dec 2010, the 360 lead was 11.34 mil. And that brings us to Aug. 2011. So, don't predict stuff that will fall flat on your faces, LOL ;-)..........


User avatar
By: Peter Corr

Added:Mon 01st Aug 2011 20:21, Post No: 1163

@1162, what extra content?  do you mean the welcome back pack, with the 5 games, stuff for sony home and various other games and the free month of playstation plus?  we've already had it, where was you?  lol


User avatar
By: Anonymous

Added:Wed 27th Jul 2011 14:44, Post No: 1162

what are sony playing at, wheres all the extra content the promised oh i forgot sony never keep a promise.


User avatar
By: Anonymous

Added:Thu 30th Jun 2011 14:03, Post No: 1161

Sony denying the blatantly obvious? Surely not!


User avatar
By: Anonymous

Added:Thu 09th Jun 2011 04:47, Post No: 1160

lol i looked back through the comment and post 1154 is a blatent lier, hes just jelous microsoft is better than sony.


User avatar
By: Anonymous

Added:Sat 04th Jun 2011 21:13, Post No: 1159

well the welcome back pack finally arrived yesterday and what a mess it was, i guess sony thought it was a good idea to release it in all regions rather than america first moving roung the globe in a way that would not hinder people from getting the free content or causing a lot of confusion when people saw the "get now" link vanish and had to look for guides as to get their free content.

 

one thing i didnt know about the welcome back pack was the inclusion of 3 FREE full HD movie rentals, if you didnt know about it look on the XMB in the orange box (under account management) and you should find it though i think it expires on the 5th (sunday,tomorrow) so get them while you can.


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